In defense contracting, ensuring the quality and integrity of every component is necessary to get ships out of dry dock quickly and combat ready while ensuring naval compliance. The United States Navy’s Naval Sea Systems Command (NAVSEA) has established stringent standards for quality assurance, and compliance with these standards is non-negotiable. One such standard, Standard Item 009-32, is a crucial component of NAVSEA’s quality assurance framework. To meet the exacting requirements of NAVSEA, TRU Solutions has developed a game-changing software solution for assured naval compliance. In fact, TRU is the only off-the-shelf software technically acceptable for NAVSEA Objective Quality Evidence (OQE) for Standard Item 009-32.

Understanding Standard Item 009-32

Before delving into TRU’s innovative software features, let’s briefly outline Standard Item 009-32. This standard mandates the inspection and verification of critical components used in naval systems. It categorizes inspections into four types:

(V) – Verification by Tradesperson or Trade Supervisor

(I) – Independent Inspection

(Q) – Technical Representative Inspection

(G) – Government Observation

Each category has specific requirements for verification and documentation, and any lapses can lead to costly delays and compliance issues.

Man wearing hard hat uses an iPad to document information at a port for assured naval compliance reporting.

TRU’s Digital OQE with 009-32 Report for Naval Compliance

TRU’s software simplifies the complex task of adhering to Standard Item 009-32 by offering a comprehensive set of features that streamline the inspection and reporting process:

Auto-Flagging Out-of-Spec Conditions

TRU’s software employs intelligent algorithms to automatically flag components that do not meet specified standards. This feature significantly reduces the risk of non-compliant components slipping through the cracks.

Efficient Signature and Issue Management

TRU streamlines the process of identifying missing signatures in lengthy reports. It provides a summary that pinpoints the pages lacking signatures, eliminating the need for manual search. Additionally, the software offers an issue summary feature, enabling quick categorization of issues by severity for improved prioritization and efficiency in compliance management.

Remote Review and Signing of Reports

With TRU, authorized personnel can review and electronically sign reports remotely. This capability enhances efficiency and expedites the approval process, even in distributed work environments.

Permission-Based Access

The software offers granular permission settings, allowing organizations to restrict access to sensitive information. This ensures that only qualified personnel have access to critical data.

NAVSEA Technically Acceptable Designation

TRU’s software is officially recognized as the only off-the-shelf solution that meets the rigorous NAVSEA OQE requirements for Standard Item 009-32. This designation underscores its reliability and suitability for defense contracts.

Specification Import Capability

The software allows for the easy import of NAVSEA specifications, reducing the time and effort required for data entry and ensuring accuracy.

Customer-Facing API for System Integration

TRU offers a customer-facing API for seamless integration with existing systems, enhancing compatibility and workflow efficiency.

Gray Navy vessel at port

In the world of defense contracting, precision, compliance, and efficiency are non-negotiable. TRU’s off-the-shelf software is a game-changer for organizations seeking to meet NAVSEA Objective Quality Evidence requirements for Standard Item 009-32. Its innovative features, such as auto flagging of out-of-spec conditions, remote report review, and permission-based access, not only simplify compliance but also enhance the quality assurance process. The software’s NAVSEA Technically Acceptable designation is a testament to its reliability and suitability for defense contracts.

For organizations committed to maintaining the highest standards of quality assurance in naval systems, TRU is the only choice that combines ease of use with uncompromising compliance. Invest in TRU today and experience a new era of efficiency and precision in NAVSEA Objective Quality Evidence reporting.

Want to know how TRU can help your business stay compliant while making data collection a breeze? Let’s talk.

Person uses a managed software as a service (MSaaS) application on the desktop computer to document isometric drawing for a project.

You probably use SaaS applications on a daily basis. Dropbox provides online cloud storage services as a SaaS application. Adobe Creative Cloud offers illustration, design, and photo editing tools as a SaaS provider. Slack serves as a SaaS application for business collaboration and communication.

SaaS applications offer off-the-shelf software solutions designed for rapid implementation with minimal customization. They embody flexibility and ease of adoption, with affordability stemming from the pay-per-user access model rather than the purchase of a license for the application itself.

However, despite their many advantages, SaaS applications have limitations. SaaS applications are one-size-fits-all, download-and-done solutions, meaning there’s little room for customization for one specific account. Plus, most SaaS subscriptions offer minimal support and training to help organizations adopt the software.

While straightforward SaaS applications may suffice for certain business functions, such as payroll software for a small company, critical business processes like compliance reporting require more customized solutions.

This is where managed software as a service (MSaaS) applications come into play.

In this article, we will clarify the difference between SaaS and MSaaS, provide definitions for both terms, and highlight their key distinctions. We will then elaborate on why we developed TRU (formerly TruQC) as an MSaaS application and what it means for your organization.

Managed software as a service (MSaaS): More customization, more support, more training

The ‘M’ in MSaaS could just as easily signify ‘more’ – more customization, more support, more training, and more value. MSaaS applications bridge the gap between simple, off-the-shelf SaaS applications and fully customized software solutions.

Both SaaS and MSaaS applications offer a standard software solution for about 80% of what a business may require. However, MSaaS service providers go the extra mile by configuring their core software or creating new features to provide you with a tailored solution that meets 100% of your business needs.

MSaaS applications deliver the flexibility and cost-efficiency of SaaS while ensuring the level of configurability required to achieve a customized solution for your business. You can promptly download the core software and features of MSaaS applications, but you’ll achieve optimal results when customizing the app for each account. MSaaS customers typically own a software license, and their subscription includes continuous support, upgrades, and training to help them maximize the application’s benefits.

SaaS vs. MSaaS applications

Pure software as a service (SaaS)

SaaS applications companies design off-the-shelf applications for swift implementation with no customization. SaaS customers purchase a subscription that grants them remote access to the software.

Managed software as a service (MSaaS)

Applications that users can download immediately, but MSaaS providers configure them individually for each account. MSaaS customers typically own a license to the software and their subscription covers ongoing support, upgrades and training.

Key differences

Level of support


No ongoing support, or finite ongoing support (i.e., 20 hours a year). More support may come at an additional cost.


Greater support, training and account service for subscribers. Project managers and the development team can be looped in for more substantial needs and requests (i.e., custom-building features).

Speed of implementation


SaaS applications are designed to be used immediately upon download / subscription.


While MSaaS can often be used immediately upon download, they’re meant to be configured to each account prior to implementation to offer seamless adoption and maximum value.

Relative cost of solution


SaaS subscriptions tend to be cheaper, though they typically exclude services such as unlimited support, training, upgrades and app management. SaaS solutions do not evolve alongside your business.


MSaaS subscriptions are generally more expensive when you account for the initial configuration and implementation services, as well as ongoing support, training and upgrade services.

Ability to configure the application


SaaS applications are standardized software solutions, meaning they can be downloaded and implemented as-is but offer little room for configuration to a specific client’s needs.


MSaaS applications offer a core software solution, which can be configured to a specific client’s needs. The MSaaS provider can also build custom features to be pushed live to only that account.

Subscription type


SaaS typically have user-by-user subscriptions, offering access to the software from an internet-connected device. The number of users can be scaled up or down as needs change.


MSaaS subscriptions hybrid model between the traditional license model and the SaaS subscription model. MSaaS customers pay for a license for each user, but have a subscription for ongoing support, training and account management. The number of users can be scaled up or down as needed.

TRU: An MSaaS application for paperless reporting

TRU, the premiere paperless reporting application, provides all the tools and ongoing support to ensure quality, safety and compliance. Out-of-the-box, most of your reporting needs will be met with TRU, but we are much more than a SaaS application.

We take a more hands-on, consultative approach to ensure TRU works exactly as you need it. Our development and support teams configure TRU to your proven processes — transforming them into simple, secure workflows. As you use the app, you’re allowed unlimited access to our support agents and training videos.

Essentially, TRU is an MSaaS application for paperless reporting. TRU configures your workflows while offering access to all the ongoing help and support needed for a successful implementation.

Configure TRU to your workflows and reporting needs

Although TRU comes equipped with default reports and features, we tailor our application to each individual client’s workflows and reporting needs. Whether that’s simply building all the compliance, safety and quality reports a client needs or building a new feature from the ground up, there are few configurations we won’t tackle.

Here are some features we custom-built for our clients:

Quick configuration, free training and unlimited support for all TRU clients

For accounts that require minimal report changes, we can set up an account and train them as soon as the following day. When organizations require additional reports or account modifications, the turnaround time is typically two to three weeks. For rollouts of entirely new features and configurations —often necessary for enterprise-wide adoption— a couple months may be required for custom development.

All TRU clients have access to unlimited support via phone, live chat or email long after the initial training. We have also created alternative support methods such as our training video library and User Guide to make receiving the support you need as quick and easy as possible.

To see real-world examples of our consultative, support-driven approach to paperless reporting, check out some of our case studies. Our current clients’ stories speak for themselves, with results such as a 50% reduction in inspection time, 900 hours of time saved and 390% ROI after implementing TRU. Or, if you’d like to learn more about TRU, feel free to request a consultation with our team today.

In the world of naval shipbuilding and repair, efficiency and accuracy are paramount. Any delays or errors can lead to costly rework, extended dry dock stays, and decreased operational readiness, ultimately affecting the efficient allocation of taxpayer dollars. This is where TRU comes into play, revolutionizing how the Navy and contractors handle the production of accepted Objective Quality Evidence (OQE) in compliance with Standard Item 009-32 and 009-12. TRU is more than just software; it’s a game-changer that streamlines processes, reduces costs, and ensures ships get back in the water faster by reducing dry dock time.

Gray Navy vessel at port

Reducing Dry Dock Time

Reducing the time ships spend in dry dock is a top priority for both the Navy and contractors. TRU accelerates the OQE generation process, which in turn minimizes the duration a ship has to stay out of commission. This efficiency saves both time and money, increasing the overall operational readiness of the fleet.

Eliminating Rework and Staying on Schedule

One of the most significant advantages of TRU is its ability to eliminate rework. By providing a robust digital solution that ensures compliance with NAVSEA’s stringent standards, TRU minimizes errors and discrepancies. This translates to fewer costly revisions and modifications, keeping ship repair and construction projects on schedule.

Maximizing Efficiency and Compliance

TRU’s efficiency doesn’t stop at eliminating rework and reducing dry dock time. It also maximizes efficiency by automating compliance processes. With TRU, data capture and reporting become standardized and automated, ensuring that every aspect of the project complies with specifications. This level of consistency is a game-changer in an industry where precision is critical.

Manage By Exception to Minimize Dry Dock Time

TRU goes beyond mere automation; it incorporates the principle of ‘manage by exception’ to enhance efficiency further. This means that while it automates routine tasks and compliance checks, it also focuses attention on areas that require human intervention. By flagging out-of-spec readings and deviations automatically, TRU ensures that project managers and teams can concentrate their efforts where they are most needed. This approach not only reduces the risk of errors going unnoticed but also empowers decision-makers to make informed choices promptly, ultimately leading to smoother naval operations and more effective resource allocation.

Automating Compliance and Flagging Out-of-Spec Readings

TRU takes automation to the next level by not only helping contractors comply with specifications but also flagging any out-of-spec readings automatically. This proactive approach ensures that potential issues are addressed immediately, preventing costly deviations from the project’s scope.

Integration with Legacy Systems

TRU isn’t just a standalone solution; it can seamlessly integrate with legacy systems. This compatibility ensures that the transition to TRU is smooth and that existing data and processes are leveraged, rather than disrupted.

Customer-Facing and Ready-to-Use APIs

TRU provides customer-facing APIs, making it easy for Navy personnel and contractors to access the system’s data and functionality. This user-friendly interface enhances collaboration and transparency, enabling stakeholders to stay informed and engaged throughout the project’s lifecycle.

Security with AWS GovCloud

Security is a top priority for the Navy, and TRU has that covered. By hosting the platform on AWS GovCloud, TRU ensures that all data and processes are protected by the highest level of security measures, meeting stringent government standards and regulations.

Ease of Use and Maintenance for Minimal Time in Dry Dock

TRU is designed for ease of use and maintenance. It simplifies complex processes, allowing Navy personnel and contractors to focus on their core tasks rather than wrestling with software intricacies. This approach minimizes the learning curve and ensures that TRU remains a valuable tool in the long run.

TRU is not just a software solution; it’s a transformative force in naval shipbuilding and repair. By reducing rework, keeping projects on schedule, minimizing dry dock time, and automating compliance, TRU maximizes efficiency and ensures that ships meet the highest quality standards. Its integration capabilities, customer-facing APIs, and robust security features make it a valuable asset for both the Navy and contractors. With TRU, the future of naval operations is more efficient, cost-effective, and secure than ever before.

Industrial facilities require proper asset health management for safe and efficient operation. Failing equipment can lead to costly downtime, environmental damage, and even serious injuries or loss of life. Organizations need to prioritize asset health management to safeguard both their equipment and the well-being of people and the planet.

Let’s explore the importance of asset health relative to employee safety and environmental sustainability, and how technology, such as data collection tools and predictive maintenance practices, can mitigate risks and promote sustainable operations.

Petrochemical factory with sunrise in backdrop

Why Asset Health Matters

Avoiding Critical Failures for Continuous Production

Assets, such as pipelines, storage tanks, and industrial machinery, are essential components of many industrial processes. However, assets degrade over time and can fail unexpectedly, leading to unplanned downtime and costly repairs. These failures can also pose significant risks to human life and the environment.

For example, a failing pipeline can leak hazardous materials, polluting the air and water and endangering nearby communities. Similarly, an overheated machine can cause a fire, leading to property damage and potential injury to workers. Failing assets can also lead to lost productivity, lost revenue, and increased costs.

Managing Asset Health for Safety

Develop Proactive Maintenance Strategies for Environmental Sustainability and Employee Protection

To maintain asset health and prevent failures, organizations need to develop proactive maintenance strategies that identify and address potential issues before they become critical. This approach, known as predictive maintenance, involves using data analysis and machine learning algorithms to monitor equipment performance and predict potential failures.

By collecting data through visual inspection of equipment and monitoring devices, organizations can gain insights into the health of their assets, identifying trends and patterns that indicate potential issues. This data can then be analyzed using business intelligence systems to predict when maintenance will be required, allowing organizations to plan and execute maintenance tasks before failures occur.

Benefits of Predictive Maintenance

Proactive Sustainability through Asset Health Management

Predictive maintenance offers several benefits over traditional reactive maintenance approaches. By identifying potential issues before they become critical, organizations can avoid costly downtime, reduce repair costs, and extend asset lifetimes. Additionally, reducing the risk of equipment failure minimizes the risk of environmental damage and harm to human life.

Predictive maintenance can also help organizations optimize their maintenance schedules, ensuring that resources are allocated where they are needed most. By identifying the assets that require the most attention, organizations can prioritize maintenance tasks and allocate resources more efficiently, reducing costs and improving overall operational efficiency.

The Role of Technology

Man in hard hat, ear protection and yellow safety jacket uses an iPad to inspect equipment in a facitility
Digitally Aggregate Data to Optimize Maintenance Schedules

To implement a successful predictive maintenance program, organizations need clean, standardized data that can be easily analyzed and used to generate insights. Utilizing data collection software is critical to this process, not only to provide the raw data for analysis but also to improve accuracy lacked from traditional methods such as paper forms and reports.

However, collecting data is only the first step. To optimize maintenance schedules, organizations must disseminate this information quickly and seamlessly. Analog methods such as paper charts, mailing reports and bulky binders won’t cut it. A cloud-based data collection and management software provides numerous benefits, as data is updated immediately, ensuring that critical specs are up-to-date and available across all departments—including third-party inspectors. This technology can automate maintenance alerts, track progress, and update schedules in real-time.

Investing in Technology to Protect People and the Planet

Prioritize Safety Budget to Invest in Efficient Software

Organizations should prioritize asset health management to combat lost productivity, lost revenue, and increased costs, and ensure the protection of people and the planet. Predictive maintenance, supported by data collection tools and advanced analytics, can help organizations identify potential issues before they become critical, reducing the risk of downtime, environmental damage, and harm to human life.

Investing in technology and data management tools optimizes maintenance schedules, allocates resources more efficiently, and improves overall asset health and safety. Advances in technology have enabled more effective asset health management practices, with real-time data collection tools and predictive maintenance practices providing significant benefits. By prioritizing asset health, organizations can ensure that their operations are sustainable, safe, and efficient.

The job

The first major project TRU’s data collection software was used was the repainting of one of the oldest, most historic bridges in all of the United States – the Eads Bridge in St. Louis, Missouri. This high-profile project was completed in 2016 and funded by the American Recovery and Reinvestment Act of 2009.

The project work completed that related to industrial painting included abating the bridge’s lead coating, prepping its surface to SSPC SP-10 (now AMPP) standards and applying a three-coat application comprised of zinc, epoxy and polysiloxane in order to ensure the structural integrity of the steel-based Eads Bridge.

Why TRU?

According to the painters, project managers, office admins and others at Thomas Industrial Coatings, TRU was the right tool for the job for several key reasons. The biggest of which was that it allowed Thomas Industrial Coatings to be 100% transparent with the other partners on the job – Metro and St. Louis Bridge Construction Company.

“The capabilities for collaboration of people on-site and off-site for anyone involved was very appealing,” said Derek Goff, Thomas Industrial Coatings’ Quality Systems Manager on the job. “From accounting to quality control, [TRU] is helping ensure that everyone is on the same page – sometimes literally and in real-time. With TRU, we’ve noticed improvements in General Contractor and Subcontractor correspondence, and documentation as well has improved safety documentation.”

Additionally, Thomas Industrial Coatings was intrigued by quality assurance that is better ensured through real-time monitoring capabilities by office admins, as well as cost-related documentation that is both improved and expedited.

“The biggest time saver is when we have to reproduce a document,” said Todd Cook, Safety Director at Thomas Industrial Coatings. “Instead of having a foreman working miles away trying to find a fax, I can get the report right off the app and email it quickly to the right party. To me, the best thing about it is the speed.”

Chain of command and workflow

To understand the complexities of the Eads Bridge project, and to really understand the value that TRU is providing Thomas Industrial Coatings, one must first understand the chain of command on the job, as well as day-to-day work flow.

1. The foreman on the job is James Hays and the project superintendent is Matt Thomas. They’re using TRU to help manage time sheets, Toolbox Talks, Take 5s, Daily Inspection Reports and overall quality control measures on the actual job-site. They fill out reports and submit them in for review.

2. The project manager on the job, Tony Wheelock, will review submitted docs, making sure they’re complete and ready for final approval. It’s important to note that sometimes Tony is on the job-site and sometimes he’s in the job trailer. No matter where he is, thanks to TRU, he has access to the reports he needs.

3. Once Tony submits, the general manager on the job, who is in Pevely, Missouri, reviews overall progress and budget for the job. The general manager has final veto power. Once he approves, documents split and go to their respective departments.

4. Thomas Industrial Coatings’ safety manager, Todd Cook, receives the Toolbox Talk, the Take 5, the Weekly Environmental and the Incidental Report. 

5. The other documents head toward Betty Wosman, the accounting manager and Dara Nausley, the office manager, who get the expense reports and the foreman’s report. Accounting data is exported to a .csv file and imported into the accounting platform of choice. Thomas uses Sage, so that’s where their reports go. There’s significant time saved in this stage.

6. Finally, the Thomas Industrial Coatings Quality Systems Manager gets the daily inspection report for final approval. This is the same report that St. Louis Bridge Construction Company needs, as they’re the overseer of the job and final approval is theirs to make. With TRU, approval is a simple touch of the screen away.

As you can see, the project chain of command and work flow has lots of opportunities for hiccup and delay. But, with TRU, it’s much easier to keep the job moving, on-time and on-budget.

“Reports actually get signed on a daily basis and are more accurate than they were before.”

Betty Wosman, Office Manager

Return on investment

Company A reported a 390% return on investment with a paperless job-site documentation and quality control app for the Eads Bridge job.

How savings were calculated

How costs were calculated

The following figures represent TOTAL savings associated with implementing a paperless job-site documentation and quality control app across 25 active jobs for Company A. This paints a more accurate picture of the across-the-board financial effect the app has had on their business.

  • Administrative time: $1376/month
    (8 hours/week @$40/hr)
  • Accounting time: $4128/month
    (24 hours/week @$40/hr)
  • Printing and faxing: $1000/month
  • Safety director time: $2752/month
    (8 hours/week @$80/hr)
  • Audit preparation time: $1333/month
    (40 hours/year x 5 employees @$80/hr)
  • Field labor: $53,750/month (5 hours/week
    x 25 employees @$100/hr)
  • Office supplies: $100/month (pens, envelopes, binders, paper clips, paper, etc.)
  • Equipment savings: $3250/month (computer, camera, GPS savings)
  • Approval process time: $6880/month
    (admin 16 hours/week @$40/hr; GM/QSM 12 hours/week @$80/hr)

The costs of individual licenses for two foremen and one project manager were calculated across this single job. The individual license costs for one general manager, safety director, one accounting manager and one quality control manager were divided across the 25 jobs with which they’re involved.

  • Individual licenses: $149 a user for the 2 foremen and the project manager ($447); the GM, safety, QC and accounting will be divided between all 25 jobs for $24; that totals out at $471
  • iPads for seven team members: $70/month (assuming a 24-month hardware lifespan)
  • Wireless service on the seven iPads: $68/month

Total costs for Eads Bridge job:

Total monthly savings across Company A’s 25 active jobs: $74,569/month

Monthly savings on this Eads Bridge job alone: $2982/month

The intangible benefits of TRU

Safety documentation

In the case of an incident or workman’s comp claim, employee verificiation for non-injury, Toolbox Talk particiaption and daily hazard analysis awareness are documented. All documentation is immediately accessible from both the field and the home office without concern for mismatching data.

Peace of mind

TRU allows you to rest assured knowing all of your documentation is getting done and getting done right.

Avoidance of OSHA/AMPP fines, suspensions and/or loss of QP certification

OSHA audits and requests for pertinent safety documentation can occur anytime, announced or unannounced. AMPP audits occur at minimum once annually and can take the form of a dual audit (office and field).

Fines, suspensions or in worst cases, loss of QP certifications, can be devastating. TRU accounts for the necessary documentation to avoid these situations altogether.

“There are still a few people that do paper expense reports. And those five reports take 30 minutes to do compared to the 70 expense reports I do through TRU that take me only two hours to complete. Guys who used to never turn in expense reports are now. I am getting more thorough information. They tend to put information in right away and are not missing as many receipts since it’s so easy to use.” 

Dara Nausley, Purchasing and Logistics Coordinator

SPOT Tracker and TruQC are so excited to bring our customers TRU, a digital data management platform for heavy process industries. TRU modernizes data collection for greater accuracy, efficiency, and planning with a digital alternative to pen and paper. Our combined company is bigger, better and delivers even more digitalization solutions.

TRU is an answer to the complex documentation and compliance requirements that are too often built, serviced, and operated by multiple stakeholders with disassociated datasets. Internally building a data-capturing process often leads to inaccurate reporting, can be costly, may be hard to share among key decision makers and ultimately, may not help our customers meet required regulatory standards. 

By combining our proven services, TRU’s mobile applications facilitate and automate field data collection and aggregation for construction progress, inspection, compliance, and material tracking to provide real-time visibility into operations and increase productivity of scarce labor resources. The platform also acts as a permanent, easy-to-use data management system for ongoing maintenance and compliance needs, ensuring that our customers do meet regulatory standards.

If you’re looking for a proven digital solution that empowers you to meet your compliance goals, look no further. We know businesses make better decisions based on better data. Better data starts here.

To learn more on how to get started with TRU, sign up for a free demo.

For a deeper dive, read the full press release here.

Time to give TRU a try?

Get in touch to schedule a demo at your convenience.